We want your order to arrive safely and meet your expectations. This policy explains when returns, replacements, and refunds may be available.
Damaged or incorrect orders
Please contact support within 48 hours of delivery with your order number and clear photos of the package and item. We will review the issue and, where appropriate, arrange a replacement or refund.
Eligible returns
Unused, unopened, and resalable products may be eligible for return within 7 days of delivery. Items that have been used for a ritual, opened consumables, or products damaged after delivery are generally not eligible.
Cancellations
Cancellation requests should be made before an order is shipped. Once dispatched, the order may need to follow the return process instead.
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your payment provider. Shipping charges may be non-refundable unless the order was incorrect or damaged.
How to request help
Share your order number, the item concerned, and a brief description of the issue with our support team. We may request photographs or other details to complete the review.